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Privacy Policy

MultiPlan is committed to maintaining the highest level of confidentiality for all of the information received from our customers, including information received from this web site. When we receive personal information, we respect the privacy and the confidentiality of that information. We collect and maintain information to administer our business and to provide products and services to our health customers. We provide security safeguards in handling and maintaining personal information to protect against risks such as loss, destruction, or misuse. We do not engage in the sale or trading of mailing lists or personal information. We require our business affiliates to follow the same or substantially similar privacy principles.

This privacy policy applies to information we collect from you or that you may provide when you visit our website; this policy does not apply to information collected by MultiPlan offline or through any other means. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy.

The MultiPlan, Inc. Privacy Office is located at 16 Crosby Drive, Bedford, MA 01730, and can be contacted by letter there, or by email at regulatory@multiplan.com.

A. Definitions

In this Privacy Policy, the following terms will be used:


Personal data: means any data collected during your visit to our website that can be used to identify an individual, directly or indirectly; personal data includes attributes such as a name, location data, an online identifier, or other factors specific to the physical, cultural, or social identity of the person.

Processing: means any operation which is performed on personal data, including the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, restriction, destruction, or any kind of disclosure of personal data.


B. Data Collection and Processing

MultiPlan (we, us, and our) will only use the personal data that we gather from operating this website as set forth in this policy. Please review the way we collect and use personal data; for what purposes we collect and use personal data; with whom we may share personal data; and what control and information rights you may have with respect to your personal data.

MultiPlan publishes provider directory information and information about our company to the general public. We also host several access-restricted portals for specific user groups. These two types of visitors to MultiPlan websites may expect different collection, processing, and use of their personal data.

Public-Facing Websites: When you visit our website for informational reasons without setting up an account, only limited personal data will be collected and/or processed to provide you with access to the website itself. For example:

  • the date and time of your visit;
  • your device type, screen resolution, and browser version;
  • your internet service provider;
  • information on your operating system, including language settings; and
  • information on how you arrived at our website.

Such information is necessary for us to administer the website, and we use this data only to assist us in providing an effective service (e.g. to ensure our content is accessible on your device), and to collect broad demographic information for anonymized, aggregated use.

Access-Restricted Portals: When you register for access to one or more of our access-restricted portals or subscribe to our newsletters or other outreaches, further personal data will be collected and/or processed in the scope of such services. Registration for these portals may require us to collect:

  • Contact and demographic information about you, for example, your name and email address;
  • Account creation and authentication information, for example, your chosen username; and
  • Communications sent or received by you, for example, submission of updated demographic information.

This information is necessary for us to provide you secure, authenticated access to our portals, to administer the website, to communicate with you as needed, and to fulfill our contractual obligations.

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 16 Crosby Drive, Bedford, MA 01730, or by email at regulatory@multiplan.com.

For all visitors to our website, we deposit and track cookies. Cookies are files with small amount of data, which may include an anonymous unique identifier for each visitor. Our website is then able to recognize repeat users and track usage patterns to better serve visitors when they return to that website. The cookie does not extract personal information, and most browsers provide a simple procedure that enables users to control whether or not they want to receive cookies or notifies them when a website is about to deposit a cookie file. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

C. Data Security and Retention

We have implemented appropriate safeguards to secure your personal data, and only authorized personnel have access to personal data. Our HITRUST-certified security program and its related policies are regularly reviewed. We cannot guarantee the security of information submitted while it is in transit, however, and the submission of personal data is at your own risk.

The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We will retain data about you only as long as necessary to fulfill the purposes for which we collected it. If applicable regulatory or contractual retention timelines apply, we will retain your personal data as required.

D. Data Analytics

To improve and optimize our website, we use Google analytics and our own proprietary analytics tools to collect information about the use of our site. Generally, we collect information such as device and browser information, IP addresses, geographic locations, time and length of visit, pages accessed, and referring site.

E. Information Sharing

We may disclose anonymized, aggregated data and statistics about our website and its users to third parties, including, for example, prospective clients or partners. This statistical information will not include personal data.

Your personal data may be disclosed to a third party only to the extent needed to provide services to you, to fulfill our contractual relationships, or for participating providers, as described in the contractual agreement governing your relationship with MultiPlan. Any third party organizations that are granted access to personal information are contractually required to use or process your personal data only in compliance with our service provision and all applicable laws.

As part of this permitted information sharing and in very limited circumstances, your personal data may be transferred across borders to other countries, whose data protection requirements may differ from ours. Personal data processed in other countries may be subject to the laws of that country, including foreign governments, law enforcement, or legal systems.

Finally, we may disclose personal data in the context of a company reorganization or acquisition by a third party, or if we are legally entitled or required to do so.

F. Your Rights

Under the laws applicable to you and your data, you may be entitled to exercise certain rights with respect to the way organizations like MultiPlan collect or process your personal data. Please consult your local laws to determine whether you are entitled to exercise some or all of the following rights:

  • Obtain information about whether your personal data is being retained, and for what purpose, and obtain access to the personal data retained;
  • Request deletion or restriction of use of your personal data;
  • Withdraw your consent to the processing of your personal data, or object on particular grounds that your personal data is subject to processing;
  • Lodge complaints before the appropriate data protection agency or regulator, or take other actions with respect to a potential breach of your rights in the processing of your personal data;
  • Require your personal data in a particular machine-readable format be transferred to you, or to another personal data controller; or
  • Refuse to be subjected to automated decision making that would produce legal or similarly significant effects.

 

G. Contacting MultiPlan

If you have any questions or concerns about this Privacy Policy, you may email us at regulatory@multiplan.com. Any information you provide when contacting us will be used only to handle your request, and will be deleted upon resolution of your question or concern, unless a statutory or other legally required retention period applies. To raise a Privacy related inquiry or concern please contact HIPAA@multiplan.com. To raise a Security related inquiry or concern please contact Security@multiplan.com.

H. Amendments to This Privacy Policy

We reserve the right to change this policy from time to time by publishing the updated policy to our website.

This policy was last updated on August 1, 2019.